What the auditors say

“Recommended by Lambeth Law Centre who told me they are a very good and friendly firm, with which I and my family concur.”
“I was very pleased with Powell Forster Solicitors.”
“Thanks, very pleased with the way this case was handled and of course the outcome.”
“Yes, with my case everything went well because of Powell Forster Solicitors. ”
"Tim Powell was practical in his approach. We left understanding our situation better."
"A refreshing change from past experiences with the legal system!"
"Excellent service, always kept informed of developments, friendly and approachable. Negotiated successfully on my behalf."
“The firm was very friendly and they do very good work.”
"There is not enough space for me to express my gratitude for the way I was dealt with, both professionally and personally."
“This firm was very approachable and friendly.”

What the auditors say

A few years ago the Legal Services Commission arranged for our firm to be peer reviewed by an independent housing expert. 14 of our files were reviewed and the peer reviewer made no negative findings.

Positive findings were as follows:

A wide and detailed knowledge of housing law
Excellent client care, taking time to listen to clients, address their concerns and explain advice clearly and concisely
Advisors are confident in their abilities and forthright in their advice on the merits of cases. Their strength is particularly well evidenced in advising clients on the limits of their cases.
Very good tactical considerations, the ability to think strategically, often resulting in excellent outcomes for clients.
An expert and client centred service is provided across the full spectrum of housing matters.

In 2011 our Lexcel auditor said:

"Powell Forster is continuing to offer an excellent standard of client care. The assessor’s findings and overall recommendation reflect the effort and time put in by all members of staff to maintain the Lexcel standard and quality overall. There is clear commitment to both the spirit and the letter of the standard. Supervision and file reviews are effective and the firm’s client care letters are of an exceptional standard."

In 2010 our new Lexcel auditor said:

“There is a clear commitment to best practice, not least in the immaculate presentation and management of clients’ files……..The open and inclusive nature of the firm is clearly welcomed and valued by all staff and has resulted in a highly productive and rewarding working environment.”

In 2009 our Lexcel auditor said:

“It was evident that the good practice I came across last time has continued.”

In 2008 our Lexcel auditor said:

“Considering the relatively small size of the firm, I was encouraged by what I found. It was evident that the partners and their colleagues pride themselves on providing a high level of service to each client”.